SpielSpin Privacy Policy 2026 - How We Use Your Data

This policy covers visitors to our website, people who start a registration, and customers who hold an account with us. We run SpielSpin primarily for German- and English-speaking players, and our services are not available to players in the United Kingdom, because we have no UKGC licence. If you are in GB and have landed here out of curiosity, you are welcome to read on, but we ask that you do not register or deposit. Any data you do send us will still be treated according to the principles set out on this page.

When you register, we ask for your email address, a password and personal details such as your name, date of birth and address. To verify who you are, we may request identity documents, proof of address and evidence of how you fund your account. We also record payment details linked to the methods you use, including Visa, Mastercard, Skrill, Neteller, Paysafecard and bank transfer. Finally, we log technical data like your device type, browser, IP address and the pages you visit, along with records of your gameplay, deposits, withdrawals and conversations with our support team.

We use your information to create and run your account, process deposits and withdrawals, and confirm that you are of legal age. It also lets us carry out identity checks, prevent fraud and money laundering, and keep the platform secure. We use it to answer your questions through live chat or email, to improve our site and game selection, and to support responsible gambling tools such as the deposit limits you can set yourself. Where you have agreed to it, we may also send you marketing messages, which you can switch off whenever you like.

We process personal data only where we have a proper reason to do so. Most of our use is necessary to deliver the account and services you asked for, which is a contractual basis. Some processing, such as identity verification and anti-money-laundering checks, is required of us by law. Other activities, like securing our systems and analysing how the site performs, rest on our legitimate interests, which we weigh against your rights. Where we rely on your consent, for example for optional marketing, you may withdraw it at any time without affecting the lawfulness of what came before.

We do not sell your personal information. We share it only with trusted parties who help us operate: payment providers that handle your transactions, identity-verification and fraud-prevention partners, hosting and technology suppliers, and our customer support tools. Game content comes from studios such as Pragmatic Play, Play'n GO, NetEnt, Evolution and Novomatic, though we pass on only what is needed for play to function. We may also disclose data to regulators, courts or law enforcement when we are legally obliged to, and every supplier we use is expected to protect your data.

We hold personal data only for as long as there is a genuine need. Account and transaction records are normally kept for the duration of your relationship with us and for a period afterwards, because anti-money-laundering and tax obligations require us to retain certain information. Identity documents collected during verification follow the same principle. Once the retention period ends, we delete the data or anonymise it so it can no longer identify you. If you close your account, we will explain which records we must legally keep and for how long.

Depending on where you live, you have rights over your personal data. These generally include asking for a copy of what we hold, correcting anything inaccurate, requesting deletion where we have no overriding reason to keep it, limiting or objecting to certain processing, and receiving your data in a portable format. You can also withdraw consent to marketing at any moment. To exercise any of these rights, contact our privacy team through the details below. We may need to confirm your identity first, and we aim to respond within the timeframe the law requires.

We take security seriously. Data travelling between your device and our servers is protected with SSL encryption, and access to personal information inside our organisation is limited to people who need it for their work. Our KYC process helps keep accounts from being misused, and we encourage you to choose a strong, unique password and to keep your login details private. No online system can be completely risk-free, so if you suspect unauthorised activity on your account, please tell our support team straight away so we can act quickly.

Like most websites, we use cookies and comparable technologies to keep you signed in, remember your preferences, understand how the site is used and keep it secure. Some are essential for the service to function, while others are optional and depend on your choices. We keep the detail out of this page on purpose: our separate cookie policy lists each category, explains what it does and shows you how to change your settings or block cookies through your browser.

For any privacy question or request, please reach out to our data protection contact through the support channels in your account, using live chat or email, and mark your message clearly as a privacy request. We may update this policy from time to time, for instance when our services or legal duties change. When we make a meaningful change, we will update the date and, where appropriate, let you know. Please play responsibly: gambling should stay enjoyable, and our responsible gambling tools, including self-set deposit limits, are there for you whenever you need them.